These Terms of Service ("Terms") govern your use of the services provided by Everything K9("we", "us", "our"), a family-run dog boarding, training and daycare business located in Greenville, SC, serving Greenville, Greer, Simpsonville, Travelers Rest & Five Forks. By booking a service, submitting our intake form, or otherwise engaging with us, you agree to these Terms.

1. Services

We provide dog boarding, dog training, and doggy daycare. Specific service details, pricing, start/end dates, and drop-off/pick-up times are confirmed with you at booking and may be memorialized in a separate service contract that you sign electronically.

2. Booking & Cancellation

Bookings are confirmed only after we contact you and, where applicable, you sign the service contract we send.
Please notify us as early as possible for cancellations or date changes. Specific deposit and cancellation terms, if any, are stated in your service contract.
We reserve the right to decline or end service for any dog whose behavior or health poses a risk to staff, other dogs, or the dog itself.

3. Health, Vaccinations & Emergencies

You represent that vaccination and health information you provide is accurate and current.
You authorize us to seek emergency veterinary care for your dog at your expense if we cannot reach you in a reasonable time.
You agree to disclose known aggression, bite history, medical conditions, and medications at intake.

4. Payments & Invoices

Fees are due as stated on your invoice or service contract. Late or unpaid balances may incur reasonable collection costs. We may send invoices, payment reminders, and receipts by email and/or text message (see Section 6).

5. Liability

Dogs are cared for under our reasonable professional judgment. To the fullest extent permitted by law, our liability is limited to the fees paid for the specific service at issue. Nothing in these Terms limits liability that cannot be limited under applicable law.

6. SMS Text Message Program

When you submit our contact form (or otherwise expressly opt in), you agree to receive text messages from Everything K9 at the mobile number you provided. We operate two separately-named programs:

Our text-message program is operated on our behalf by Canery LLC (canery.me), the software provider that builds and runs our booking and client-management platform. Everything K9 is the sender you see in every message and remains responsible for its content; Canery LLC acts solely as our service provider for message delivery.

Program 1 — Everything K9 Appointment & Billing Alerts (transactional)

Purpose: appointment reminders, contract signature requests, invoices/receipts, and account or booking notifications tied to services you have requested.
How to opt in: by submitting the request form at /contact (the disclosure appears directly above the submit button) or by creating an account in our client portal. These messages relate only to services you requested.
Message frequency varies based on your booking activity.
Cost: There is no cost to receive text messages from Everything K9, but message and data rates from your mobile carrier may apply.
How to opt out: reply STOP to any message at any time, or reply HELP for help; we will then reach you by phone or email instead.
Sample messages (templated fields in [brackets]):
- "Everything K9: Your appointment for [PetName] is scheduled for [Date] at [Time]. Reply STOP to opt out, HELP for help."
- "Everything K9: Click here [Link] to finish signing your boarding agreement. Reply STOP to opt out, HELP for help."
- "Everything K9: Here is your invoice [Link] for [PetName]'s stay with us. Reply STOP to opt out, HELP for help."

Program 2 — Everything K9 Promotions (marketing, optional)

Purpose: special offers, events, and program updates from Everything K9.
How to opt in: on our contact form at /contact, check the separate box labeled "Promotions & offers (optional)". The box is unchecked by default and is never required.
Consent to marketing messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply.
Sample messages (templated fields in [brackets]):
- "Everything K9: Memorial Day special on K9 training — 20% off board & train. Learn more: [Link]. Reply STOP to opt out of future marketing messages, HELP for help."

Help & opt-out

Reply HELP to any text message from us for assistance, or contact us at (612) 390-1867.
Reply STOP to any text message to unsubscribe from that program. You will receive one confirmation message and then no further messages from that program.
Opting out of marketing messages does not opt you out of transactional messages required to service an active booking, and vice versa. To opt out of both, reply STOP to a message from each program or contact us directly.
Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, and most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of the services we provide to you (such as our SMS platform provider) is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for full details.

Eligibility

You represent that you are the account holder or authorized user of the mobile number you provide, and that you are at least 18 years old (or have a parent/guardian's consent).

7. Contract Signature

Where a service contract is required, we may deliver it by email and/or text message containing a secure signing link. Your electronic signature has the same legal effect as a handwritten signature.

8. Changes

We may update these Terms from time to time. Material changes to the SMS program will be communicated before they take effect. Continued use of our services after an update constitutes acceptance.

9. Contact

Questions about these Terms? Call (612) 390-1867 or reach us via our contact page.